Radhika Gupta, the Managing Director and CEO of Edelweiss Asset Management Company (AMC), recently expressed her disappointment with low-cost Indian carrier IndiGo during her flight from Dubai to Mumbai. Gupta, who was traveling with a child, raised concerns about her landing experience with the airline. In response to her grievances, IndiGo acknowledged the issue and committed to conducting a thorough investigation.
In a now-deleted post on a social media platform, Gupta shared her concerns, saying, “Very poor landing experience, IndiGo, with a child. The purpose of providing strollers at the flight gate on departure is so they can be returned at the gate upon arrival, as strollers are essential for carrying a baby immediately.”
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She went on to explain, “We handed over a stroller and car seat at the Dubai gate, with the expectation of receiving them at the gate in Mumbai. However, we ended up waiting for an hour at midnight before they were located. Both airport staff and IndiGo were uncooperative, with the latter being particularly unhelpful. They neither knew where the items would arrive – on the baggage belt, in the oversized area, or elsewhere – nor did they offer any assistance.”
IndiGo promptly responded to her post, stating, “Ms. Gupta, we genuinely regret hearing about your experience. We want to assure you that we are investigating this matter as a top priority and will connect with you in the morning.”
The incident sparked discussions on social media, with many users expressing their dissatisfaction with IndiGo’s services. Some compared the airline to a “fish market” and raised concerns about the airline’s treatment of senior citizens, in-flight staff, and overall customer experience.
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One user commented, “IndiGo has become a fish market, showing no consideration for senior citizens, with in-flight staff displaying rudeness and an attitude of indifference towards passenger issues. It’s all about rushing everyone to board and deplaning after landing, with no empathy.”
Another added, “As a frequent traveler with IndiGo 6E, I’ve consistently encountered issues, not limited to just this isolated incident. I kindly request a comprehensive investigation and an overhaul of the entire process to improve the overall experience.”
Another dissatisfied passenger stated, “I can totally relate to what people are replying. I’ve been flying with IndiGo for a decade, and lately, you can see the arrogance in the behavior of the staff, both on and off the aircraft. They behave as if they are doing us a favor.”
IndiGo’s commitment to investigating the matter reflects its dedication to addressing passenger concerns and ensuring an improved travel experience.
