The much-anticipated iPhone 16 was officially released on September 20, creating a buzz across the UAE as eager tech enthusiasts lined up to be among the first to own Apple’s latest offering. Packed with innovative features, including Apple Intelligence, an AI system launching in beta soon, and Visual Intelligence, a new control button enhancing camera capabilities, the iPhone 16 has garnered significant attention. However, for those who may have second thoughts, Apple’s return policy allows customers to get a full refund within 14 days of purchase — meaning today, Thursday, October 3, is the final day to return the device if it was purchased on launch day.
Is There a Catch?
Contrary to online reports suggesting potential charges — such as a 25% fee on opened units or a 15% restocking fee for unopened devices — Apple’s customer service confirms that no such fees apply. Whether the iPhone box has been opened or not, no additional charges will be levied upon returning the product.
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How to Return Your iPhone 16 in the UAE
In-Store Purchases
Customers who bought their iPhone 16 in a UAE store must follow these steps:
- Call Apple’s toll-free number, 8000 444 0396, between 10 am and 7 pm (Sunday to Thursday), or visit the store in person.
- Provide the purchase receipt, along with reasons for the refund and other necessary details.
- Upon receipt of the product, Apple will issue a full refund if the return request is within 14 days of purchase.
Important Notes:
- Products must be returned in the country where they were bought.
- Any security software on the phone, such as theft or loss protection, must be disabled before returning the device. Failure to do so may result in the refusal of the return.
Online Purchases
If the iPhone was bought online, returns can be initiated through Apple’s ‘Order Status’ website or by calling customer service. The following details must be provided:
- Web Order number
- Contact phone number
- Address for pickup of the returned product
After the return request is processed, customers will receive an email with a Return Material Authorisation (RMA) number, which should be printed and placed on the packaging for quick processing. The phone must be dropped off at the designated pickup point within five days.
Refund Process and Timeline
Refunds typically take 5-7 days to reach the customer’s account after the product is received by Apple’s warehouse. However, any charges made by mobile service providers remain the customer’s responsibility, as returning the phone does not guarantee cancellation or reset of associated accounts.
Pricing and Variants
As of now, the iPhone 16 is priced from Dh3,399 for the base model, with the iPhone 16 Plus starting at Dh3,799. The iPhone 16 Pro begins at Dh4,299, and the iPhone 16 Pro Max is available for Dh5,099 in the UAE.
For those considering a return, time is running out, with today marking the final opportunity to take advantage of Apple’s refund policy for launch-day purchases.
